We do understand that you might have occasions where you need to return the product back to us. Our policy addresses various scenarios in which you may need to return the product. We make this policy as friendly as possible to you so that you can take comfort in ordering the product on our site, with the trust and confidence that if for any reason, if you need to return the product, this process will not be a big hassle for you. We encourage you to read this fully to understand the policy.

Please contact our customer service personnel before going ahead with any return. They will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the items should be returned in their original packaging.

Due to any reason, if you receive items that you have not ordered or there is a mismatch in model, size specification, colour or quantity, you need to report this within 2 days of receiving the product. We will take the complete responsibility and all the associated charges, to get the correct replacement product for you in the fastest available method. If you don’t want the replacement due to the delay involved, you will be entitled to a cash refund.

Please don’t accept delivery of any shipments where outer packaging is damaged or tampered with in any manner. For any reason, after taking the delivery, if you realize and recognize that the product is damaged in any manner, you need to report this to our customer service within 24 hrs of receipt of the shipment. Playground will bear the cost of returns, repairs or replacements, if the damage is found to be due to mishandling in transit. These returns will not be accepted if there is a visible marks and/or identification of use of the product.

After a period of use of the product, if there is found to be some damage, for any reason, returns and replacements will be as per the manufacturer warranty terms and conditions. Please call our customer service to find out the exact details for that specific product.

Any return requests arising out of judgemental errors on your part in terms of wrong fitments due to size mismatch, colour variations etc. will be taken into consideration (provided there is no visible marks and impressions of usage). You need to contact our customer service department regarding these and Playground will reserve the right to accept or reject these returns. If the return request is accepted, you need to bear the associated costs. Playground will charge 5% of the product value or Rs. 200, whichever is higher.

Playground will reserve the right to accept or reject a return request arising out of any colour mismatches (especially in apparel and accessories). Colours may vary or may not from what you see on the monitor with the actual product. This may be because of the monitor resolution or picture tube variances.

In case of any cash refunds, Playground will credit the refund in the same manner in which the original payment is made. If the payment is made using a credit/debit card, your card account will be credited for the refund amount. If you have issued a cheque, Playground will issue a cheque on your name for the refund amount. We will process the refund within 10 working days and make the credit to your card account. In case of cheque, it may take a few more days for the physical delivery of the cheque.

For an questions/clarifications regarding this policy, please contact our customer services personnel at 91-80-41668139 or write to us at contact@playgroundonline.com.