We do understand that you might have occasions where you need to return the product back to us. Our policy addresses various scenarios in which you may need to return the product. We make this policy as friendly as possible to you so that you can take comfort in ordering the product on our site, with the trust and confidence that if for any reason, if you need to return the product, this process will not be a big hassle for you. We encourage you to read this fully to understand the policy.

Playgroundonline is pleased to offer you a no questions asked “15 Day Return Policy”. Within 15 days of receiving the product, for any reason, you would like to return the product, we will be accepting the return and refunding you the full amount with no additional charges to you.

Above policy is applicable if the product has not been used, product is returned in original packaging with price tags/stickers and there are no visible marks of usage or wear and tear. This is not applicable for any heavy equipments including but not limited to table tennis tables, fitness equipments, on court equipments, pool/billiards table etc.

Please contact our customer service personnel before going ahead with any return. They will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the items should be returned in their original packaging.

Please don’t accept delivery of any shipments where outer packaging is damaged or tampered with in any manner. For any reason, after taking the delivery, if you realize and recognize that the product is damaged in any manner, you need to report this to our customer service within 24 hrs of receipt of the shipment. Playgroundonline will bear the cost of returns, repairs or replacements, if the damage is found to be due to mishandling in transit. These returns will not be accepted if there is a visible marks and/or identification of use of the product.

After a period of use of the product, if there is found to be some damage, for any reason, returns and replacements will be as per the manufacturer warranty terms and conditions. Please call our customer service to find out the exact details for that specific product.

In case of any cash refunds, Playgroundonline will credit the refund in the same manner in which the original payment is made. If the payment is made using a credit/debit card, your card account will be credited for the refund amount. If you have issued a cheque, Playgroundonline will issue a cheque on your name for the refund amount. We will process the refund within 10 working days and make the credit to your card account. In case of cheque, it may take a few more days for the physical delivery of the cheque.Refunds for Cash on Delivery orders, will be done through Cheque.

For an questions/clarifications regarding this policy, please contact our customer services personnel at 1 800 425 425 35 or write to us at info@playgroundonline.com.